In collaboration with REACH Youth Powerhouse, Shangri-La Hotel provided kitchen and service training where everyone is taught on the ways to handle food and beverages.
Apart from the interns learning to make and serve the food items, our group also took part in the training which is beneficial as we were able to guide the operations team. We also conducted a class to train the youths on the proper ways to handle and create the layered drinks.
After the training sessions for the interns, an internal cafe simulation was conducted for a hands-on experience for the different roles and responsibilities. Through the simulation, we were able to gather constructive feedbacks from REACH staff members who played the roles of the customers.
From the feedbacks obtained, the food preparation and service was done generally well as the interns were meticulous. In terms of communication, we observed that there were several breakdown among the service and kitchen crew because of the unclear orders listed. Moreover, the sudden busy environment caused the interns to experience difficulties in adapting and coping. Hence, we proposed the development of a list of acronyms for better understanding and viewing. We also agreed to guide the interns for the next 3 weeks so that they can receive help and support during operating hours.
As for the marketing efforts, we developed a video that was posted on REACH’s Instagram. However, the video was unable to effectively reach out to our target audience. This made us learn about the importance of identifying the lifestyles of the youths we are reaching out to, and not to assume that social media will be able to effectively reach out to youths. Following which, we designed brochures to distribute during the actual implementation and utilised the existing chalkboards to publicise about the cafe to youths who passed by REACH.
Overall, we learnt to be adaptive and flexible when things do not work in our favour. We prioritise the important things that needs to be done first instead of thinking about the flaws of our past actions. Through this learning point, we were able to utilise the remaining time efficiently before the cafe launches.
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